Refund Policy

1. Subscription Refunds

We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 7 days of your subscription, you can request a full refund.

After the 7-day period, we do not offer refunds for the remaining subscription period. You may cancel your subscription at any time, and you will continue to have access until the end of your billing period.

2. How to Request a Refund

To request a refund:

• Email us at billing@ninthnode.com
• Include your account email and reason for the refund
• Submit your request within 7 days of your purchase

3. Processing Time

Refunds are typically processed within 5-10 business days. The refund will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exceptions

Refunds may not be available in the following cases:

• Violation of our Terms of Service
• Abuse of the refund policy (multiple refund requests)
• Requests made after the 7-day refund period
• Promotional or discounted subscriptions (unless stated otherwise)

5. Free Trial

If we offer a free trial, you will not be charged during the trial period. You can cancel at any time during the trial without being charged. If you don't cancel before the trial ends, your payment method will be charged for the subscription.